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Methods & Tools

Lunch & Learn zu The Power of Listening. Die Kraft des aktiven Zuhörens – oft unterschätzen wir sie.

July 13, 2020 Elin Fredriksson Methods & Tools

Rating: none

Bild Irene Marlene_1 (Mobile)Unter gelingender Kommunikation verstehen wir häufig zielgerichtetes Sprechen. Ebenso wichtig ist dafür jedoch aktives Zuhören. Gemeint ist eine kooperative Gesprächshaltung: Wir fassen die Aussagen unseres Gegenübers in eigenen Worten zusammen und stellen sicher, dass wir dessen Anliegen richtig herausgehört haben.

 

Marlene Heeb, Globalprogramm Gesundheit und Irene Wegmann, Mediatorin UMCH, Kommunikationsdozentin FHNW  (v. l. n. r.)

 

In kontroversen Situationen öffnet aktives Zuhören Gesprächstüren. Es zeigt unseren Gesprächspartnern, dass wir sie ernst nehmen und ermuntert sie zu weiteren Ausführungen. Es wirkt konfliktmildernd, verhindert voreilige Reaktionen, hilft Missverständnisse zu klären und Gespräche auf Anliegen zu fokussieren.

Aktives Zuhören ist eine Sache der Übung, denn es entspricht nicht unserer spontanen Antworttendenz wie z.B. das Werten, Interpretieren, Herunterspielen oder Trösten (siehe dazu folgende Beispiele).

 Beispiel für aktives Zuhören:

Brigitte: Ich bin ganz unzufrieden, wie die Besprechung heute gelaufen ist.

Rainer (als aktiver Zuhörer): Irgendetwas hat dir nicht gefallen.

Brigitte: Ja, wir sind mit dem Punkt, ob jetzt noch eine weitere Mitarbeiterin eingestellt wird, keinen Deut weitergekommen, und das nervt.

Rainer: Dir wäre es wichtig, dass das endlich geklärt wird. (aus Rosner/ Winheller, 2016)

Andere uns geläufigere Antworttendenzen:

Rainer (interpretierend): Unser Chef hat wohl einen schlechten Tag.

Rainer (herunterspielend und tröstend): Ach komm, das ist nicht so schlimm, das Mitarbeiterproblem wird sich von selbst lösen.

 

Wir laden euch ein, aktives Zuhören und seine Wirkung in privaten und beruflichen Gesprächen auszuprobieren. Für mehr Informationen steht ein Paper zu aktivem Zuhören zum Download bereit: Paper

Mitarbeitende des DEZA haben in Übungsgruppen zu meditativer bzw. gewaltfreier Kommunikation die Gelegenheit für Trainings und weiteren Erfahrungsaustausch.

Weiterführende Literatur:

  • Weisbach/ Sonne-Neubacher (2015): Professionelle Gesprächsführung. München, C.H. Beck.
  • Rosner/ Winheller (2016): Gelingende Kommunikation – revisited. 4. verbesserte und ergänzte Auflage. München und Mering, Rainer Hampp Verlag.
  • Fisher, Roger; Ury, William; Patton, Bruce M. (2013): Das Harvard-Konzept. Der Klassiker der Verhandlungstechnik. 24. deutsche Auflage. Frankfurt, New York, Campus Verlag.
  • Klappenbach, Doris (2011): Mediative Kommunikation. Mit Rogers, Rosenberg & Co. konfliktfähig für den Alltag werden. 2. Auflage. Junfermann Verlag.
  • Rosenberg, Marshall B. (2013): Gewaltfreie Kommunikation. Eine Sprache des Lebens. 11. Auflage. P Junfermann Verlag.
  • William Ury (2015): «The Power Of Listening» TEDxTalk San Diego, Youtube, https://www.youtube.com/watch?v=saXfavo1OQo (abgerufen am 11.1.2020).

Working Out Loud: networking for improved work

March 25, 2020 Elin Fredriksson Change Stories, Innovation, Methods & Tools, Problem-solving, SDC Experiences

Rating: none

Sandra (Large)On several occasions during the years 2018/2019, Vanessa, Dunja and myself heard how people in our professional networks enthusiastically talked about the method “Working Out Loud” (WOL).

Sandra Gentizon, SDC

 

 

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The first stage of Design Thinking: creating empathy

March 05, 2020 Elin Fredriksson Change Stories, Design Thinking, Innovation, Methods & Tools, Problem-solving, SDC Experiences

Rating: 4.0 out of 5

Loraine DingFaivre_Jérôme

At cinfo, we use this approach more and more often to tackle different projects. Without being experts, we share our enthusiasm with you – and hope you will give it a try yourself!

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Profile Picture – take it yourself!

January 06, 2020 Elin Fredriksson Let's Talk Visual, Methods & Tools

Rating: 4.3 out of 5

Elin (Mobile)

A profile picture is an important component when communicating with colleagues. It creates a visual presence and helps being recognized and to recognize others. But often the practical step towards taking a picture seems complicated. During a micro learning event we showed how you can easily take a profile picture with your smartphone and how you can edit it with software available on every computer.

Elin Fredriksson, SDC

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Lego Serious Play: A Tool for Building Results

August 26, 2019 Carmen Eckert Let's Talk Visual, Methods & Tools, SDC Experiences

Rating: 4.0 out of 5

Sandra (Large)Although, from the outside, a LEGO SERIOUS PLAY workshop may just look like playing with Lego, its structured process elicits deep thinking, powerful storytelling, authentic collaboration and problem solving of complex challenges that organizations, businesses and communities face.
The few experiences led at SDC proved the efficiency of this process designed to enhance engagement, performance and innovation in large and small organizations.
After organizing a Lunch & Learn Session in June, here we are with a new blog post to invite you all experiencing “to think with the hands”.

Sandra Gentizon, SDC

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Quelques idées pour bien modérer un débat

February 05, 2019 Carmen Eckert Methods & Tools

Rating: 3.5 out of 5

Jean-Blaise Held, codirecteur de Microplume sàrlLorsque vous êtes appelé-e à animer un débat, vous devez vous montrer particulièrement efficace. Vous devez en effet garder la maîtrise de l’échange et, en même temps, vous montrer à l’écoute des interventions. De plus, pour éviter des discussions stériles, voire du blabla fatigant, vous devez essayer de diriger l’échange sur des perspectives précises, voire des propositions concrètes.
Comment faire pour bien faire ?
Voici quelques tuyaux qui pourront être utiles aux modérateurs – trices.

Jean-Blaise Held, codirecteur de Microplume sàrl

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Parler en public – un challenge à la portée de tous

January 22, 2019 Carmen Eckert Methods & Tools

Rating: 4.0 out of 5
Marie-José Auderset, codirectrice de Microplume sàrlIl vous arrive sans doute d’être agacé parce que vous n’avez pas réussi à défendre vos idées, vous n’avez pas réussi à convaincre. Soyez-en sûr, être un bon communicant n’est pas réservé à ceux qui ont du charisme, à ceux qui maîtrisent naturellement la communication orale. Cela s’apprend. Vous avez une minute pour vous exprimer ? Ou dix ? Ou trente ? Je vous propose quelques conseils pour attirer l’attention dès vos premières paroles.

Marie-José Auderset, codirectrice de Microplume sàrl

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Organising your first webinar? Have a look at our new guideline

July 31, 2018 Blog Admin Methods & Tools, SDC Experiences

Rating: 4.7 out of 5

NadiaquadraticCesar Robles - square - 25 Jan 2018

 

 

 

 

 

 

Are you ready to organise your first webinar? Then get inspired by our new guideline ‘How to organise interactive webinars’. The guideline gives you a step-by step idea how to plan, design and promote your first webinar.

Nadia von Holzen, Learning Moments, Natalie Frei, SDC and Cesar Robles, Helvetas Swiss Intercooperation

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Video Production Part II: Filming

July 13, 2018 Natalie Frei Methods & Tools

Rating: 4.7 out of 5

quadraticWith the extensive preparation we talked about in Part I, the implementation of your video project should be a cakewalk. However, there are still some considerations and things to pay attention to on then big day of filming, which are discussed here.

Natalie Frei, SDC

 

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Icebreakers? Try speed-networking – there are many options

July 02, 2018 Natalie Frei Methods & Tools

Rating: 4.7 out of 5

NadiaIcebaker exercises are popular. I’m often asked for good examples for how to break the ice and warm participants to each other. Indeed, connecting people is important. How we open a learning event is a first essential step for the event’s success.

Nadia von Holzen, learning moments

 

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Video Production Part I: Preparation

June 21, 2018 Natalie Frei Methods & Tools

Rating: 4.6 out of 5

quadratic

Video has become a standard format to disseminate information and to report on a variety of events. In a series of three blog posts over the coming weeks, I will revisit key steps of video production: Preparation; filming and post production. This first part outlines how to get from the idea to filming.

Natalie Frei, SDC

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Avoir sa voix en main et le discours dans la poche

May 16, 2018 Natalie Frei Methods & Tools

Rating: 4.6 out of 5

Volkart

Notre voix est une des qualités les plus frappantes de notre personnalité, elle peut littéralement parler « du plus profond du coeur». Elle est aussi un outil très puissant pour porter nos messages. Dans cet article, un chanteur professionnel explique comment d’entraîner la voix pour la rendre plus persuasive et avoir le discours dans la poche.

Benoît Volkart, chanteur et professeur de chant (more…)

Going beyond presentations – what it needs to organize interactive webinars

May 01, 2018 Blog Admin Learning Elsewhere, Methods & Tools

Rating: 4.8 out of 5

Cesar Robles - square - 25 Jan 2018NadiaHaving engaging and interactive webinars that go beyond presentations needs more than technological solutions. It needs people who are curious and interested to use online platforms and the functionalities they provide; who are ready to take the time to plan their presentations in an engaging way. Blending face-to-face events with online solutions is part of Helvetas’ organisational culture thanks to the “Shareday” initiated and supported by the Experts of the Knowledge & Learning team. 

Cesar Robles, Helvetas and Nadia von Holzen, Learning Moments

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How to make your readers happy: writing lessons in 5 quotes

March 19, 2018 Natalie Frei Methods & Tools, SDC Experiences

Rating: 4.7 out of 5

Christina Stucky P7230789 hoch smallWriting is rarely a pleasurable experience for SDC staffers: how much information is necessary, how to structure a text, and what about jargon? Writing in English has its own particular pitfalls if you’re not a native speaker. A recent writing workshop at SDC in Bern recommended ways to improve the readability of texts produced for internal and external audiences and highlighted mistakes frequently found in texts written by second-language English speakers.

 By Christina Stucky
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Organizing engaging webinars – division of roles

February 26, 2018 Natalie Frei Learning Elsewhere, Methods & Tools

Rating: 4.8 out of 5

Bertha_Nadia

The SDC Learning & Networking team has launched a series of blog posts on how to organise a webinar. After diving into crucial questions that must be clarified like in any face-to-face learning event, this blog post will focus on the division of tasks. Organizing and hosting a webinar needs a team of people focusing on different tasks: the coordinator and facilitator, the technical expert; the chat box facilitator and the presenter.

By Bertha Camacho, SKAT and Nadia von Holzen, Learning Moments

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How to organise your first interactive webinar

February 12, 2018 Blog Admin Methods & Tools

Rating: 4.8 out of 5

NadiaAre you keen to organize your first webinar?  Then this blog post is for you! The SDC Learning & Networking team launches a blog series on how to organise a webinar. There will be interviews with webinar cracks and testimonies from webinar aficionados sharing their experiences, tips and tricks. Next to insights from practitioners you will find links to resources helping you to get ready and bring your first webinar to life. In this first blog post you will discover that the crucial questions are not of technical nature but about purpose, process and people.

Nadia von Holzen, Learning Moments

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How to find stories for your blog post, newsletter, report, workshop, presentation

January 18, 2018 Blog Admin Let's Talk Visual, Methods & Tools

Rating: 4.7 out of 5

Nadia

Remembering stories is a powerful skill. Including a story into the opening of a workshop, an e-discussion or your next presentation engages your audience. People love reading stories in blog post or newsletters; the stories allow you to underline your point. But how can you find stories? This blog shares 10 simple ways to retrace, notice, collect or reactivate stories.

 Nadia von Holzen, Learning Moments

 

 

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Clear and Concise Statements

January 03, 2018 Natalie Frei Methods & Tools, SDC Experiences

Rating: 4.7 out of 5

tinuNo one likes listening to the verbose babble of overly loquacious speakers (and yes, this type of speaker tends to be male). Making it short is an art that requires a lot of work. The formula “reduce to the max” might be oversimplified but it is essentially true. There are five steps to arrive at a short, tight but accurate statement.

By Tinu Niederhauser
Translated from German by Natalie Frei

 

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Writing To The Point

December 04, 2017 Natalie Frei Methods & Tools

Rating: 4.5 out of 5

What is the message? Finding the answer to this question is harder than expected, but the struggle pays off, and not just when writing a journalistic text.

By Markus Mugglin
translated from German by Natalie Frei

 

 

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Interviews Part II: Vom guten Fragen & Unterbrechen

November 14, 2017 Natalie Frei Methods & Tools, SDC Experiences

Rating: 4.4 out of 5

IMG_3667

Nach dem Vorgespräch fängt die Arbeit erst richtig an. Wie muss ich fragen, um die gewünschten Antworten zu erhalten? Wie steige ich ein und wie unterbreche ich? Dieser Blog behandelt das Vorgehen beim eigentlichen Interview.

Hansjörg Enz

 
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Interviews Part I: Kein Interview ohne Vorgespräch

November 07, 2017 Natalie Frei Methods & Tools, SDC Experiences

Rating: 4.7 out of 5

IMG_3667Besser ein Videointerview als ein hundertseitiger Bericht. Aber die Aufmerksamkeitsspanne ist auch bei Videos eher kurz, deshalb müssen sie gut geplant und durchdacht sein, damit die Zuschauer nicht wegklicken. Eines der wichtigsten Instrumente für ein gelungenes Interview ist das Vorgespräch.

Hansjörg Enz (more…)

Sparking attention with visual workshop agendas

October 30, 2017 Blog Admin Let's Talk Visual, Methods & Tools

Rating: 4.8 out of 5

Nadia

aP1420370aPresenting the workshop agenda is a unique moment for sparking energy, motivation and curiosity. A visual agenda gives a first clue what will happen in the workshop and serves as orientation all along the workshop. As facilitator, you can show where the group is in the process; and as participant you know what will happen next and how you can engage.

Marie Marchand, SDC and Nadia von Holzen, Learning Moments (more…)

Explorative Thinking With Photographs

October 02, 2017 Natalie Frei Let's Talk Visual, Methods & Tools

Rating: 4.7 out of 5

quadraticA picture is not only worth a thousand words but it can also elicit a thousand words. As an audio-visual anthropologist and digital storyteller, Darcy Alexandra has studied the relationship between text and pictures for more than 10 years. She employs audio-visual production like photo and video documentation and digital storytelling as a means of participatory inquiry with diverse research partners. In an SDC Lunch & Learn she encouraged participants to explore new ways to look at and use images.

By Natalie Frei

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Inspiring inputs for conversation

August 23, 2017 Blog Admin Let's Talk Visual, Methods & Tools

Rating: 4.7 out of 5

Hynek Bures neuNadiaPresentations are more than information delivery. Presentations should inspire conversation. When giving a presentation, we should always remind ourselves that the presentation is about the audience; and that the presenter has a supportive and facilitative role. Let’s flip our presentations and start with a question and a first small conversation. Let the audience talk before we talk.

Hynek Bures, dubbed perceptions and Nadia von Holzen, Learning Moments (more…)

Do’s and Don’t’s of Power Point Presentations

August 09, 2017 Blog Admin Let's Talk Visual, Methods & Tools

Rating: 4.5 out of 5

Debora_Kern

PowerPoint presentations can be dull. But well designed slides can support the delivery of your presentation. Slides that are visual, catchy and easy to grasp are best. By observing some basic do’s and don’t’s you can make the difference with your presentation and pass your message.

Debora Kern, SDC Albania (more…)