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Mind map = c’est penser avec stylo

April 26, 2017 | Blog Admin | Let's Talk Visual, Methods & Tools |

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Rating: 3.5 out of 5

Nadia

Une mind map – carte mentale ou heuristique – ressemble à un couteau suisse : c’est attractif et pratique. Cette méthodologie visuelle ne passe pas de mode. Elle est toujours moderne, attrayante, puissante.  Qui plus est, c’est facile et rapide. Finalement, sa dimension visuelle permet d’identifier les connexions et les schémas ce qui sert de base pour agir.

Nadia von Holzen, Learning Moments

Couteau Suisse

Photo by Andrew Toskin, Creative Commons

Le mind mapping, appelé aussi carte mentale ou carte heuristique est un véritable couteau suisse de la pensée visuelle.
Cyril Maitre

Je viens de revisiter mon blog post “The beauty of MindMaps“. A l’époque, c’était une collègue qui m’avait proposé d’écrire cette contribution pour le blog. J’ai récemment reçu une nouvelle demande mais cette fois pour un texte en français.

J’ai constaté que ma contribution de l’époque était encore pertinente. Tout simplement parce que faire une mind map ne passe pas de mode. C’est toujours moderne et attractif Faire une mind map est super facile, utile et surtout visuel. Je fais donc volontiers une contribution en français pour le blog.

Faire une mind map c’est :

Facile 

Papier (A4, A3, flipchart ou plus grande) et stylo suffisent. Tout le monde peut faire une mind map; partout et à tout moment. On pose une question qu’on écrit au centre et la collecte des idées commence. On peut faire ça seul ou en équipe.

 

Visuel 

Saisir des idées (sous forme de mots clés ou d’icônes) dans des branches et sous-branches sur le papier crée une image. Étape par étape le papier se remplit avec plus d’aspects et plus de détails.

Utile 

Cette manière visuelle de capturer des éléments nous aide à voir plus clair et reconnaître des liens. Parfois on découvre des éléments nouveaux qu’on n’avait pas pu voir ou qu’on n’avait pas perçus comme importants. Se vider la tête en déposant tout sur papier est une bonne chose aussi.

MindMap

Mind map = visualiser -> voir -> agir

La mind map une fois réalisée, sa dimension visuelle permet d’identifier  les connexions et les schémas; ceci sert ainsi de base pour agir.

Liens

K4D and the Trouble of Measuring Impact

April 21, 2017 | Natalie Frei | Change Stories, Learning Elsewhere |

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Rating: 4.0 out of 5

P1020069At the beginning of April, Knowledge Managers from diverse backgrounds travelled to Geneva to witness the formal inauguration of the Knowledge for Development (K4D) Partnership and to honor the UN Joint Inspection Unit’s (JIU) report on Knowledge Management in the United Nations system. There was a broad consensus that the lack of ways to measure impact inhibits the potential of knowledge management and that the community needs to raise awareness for the importance of KM in preventing reinventions of the wheel.

By Natalie Frei, SDC

 

Change is a matter of knowledge

Last October, the UN’s Joint Inspection Unit (JIU) published a report on the state of KM in the UN system. According to JIU “knowledge is the main force that determines and drives the ability of private and public organizations to act efficiently”. The JIU concludes that KM is an indispensable tool to achieve the SDGs.

One of the biggest challenges is the fact that the impact of KM cannot be explicitly measured in terms of monetary savings:

KM prevents the waste of money, time and human resources and one cannot measure what is prevented.

UN managers’ investments in KM tend to be reluctant or to focus on quantifiable knowledge only while there are insufficient policies in place to retain tacit knowledge associated with human resources and experiences.

The authors of the JIU report were honored with the Knowledge Management Award 2017.

The authors of the JIU report were honored with the Knowledge Management Award 2017.

The Agenda Knowledge for Development

Shortly after the Agenda 2030 was ratified in 2015, a coalition of civil society organizations, enterprises and academics, initiated and led by Knowledge Management Austria (KMA), started a two-year process that resulted in the Agenda Knowledge for Development. The goals of the agenda were based on statements by knowledge managers from various backgrounds.

In order to achieve the 13 goals to strengthen the Agenda 2030 and the SDGs, the Agenda K4D demands action on the individual, private and public sector levels. Therefore, KMA decided to pass on the baton to the newly created K4D Partnership.

 

A partnership with many visions

At the conference, speakers from very different backgrounds shared their ideas and visions. Here, too, one of the recurring topics was the lack of ways to measure the impact of KM and the associated difficulties of funding new projects. Overall, the “culture of accountability” was criticized and several participants called for dealing more openly with mistakes.

Francesco Pisano (UN Library): “We should focus on collecting total failures because they’re dangerous and we can’t afford to make the same mistakes over and over. We can make new mistakes.”

Helen Gillman, IFAD: “The reality of working in a large development organization nowadays is a tremendous pressure to deliver, which affects learning negatively”.

Ian Thorpe, UNICEF: “Introducing a storytelling approach can lend a voice to tacit knowledge and serve as evidence of change.”

Future technology was discussed as an important factor for equal access to information in developing countries; in the future, artificial intelligence should become a public good. In operational KM, the biggest challenge is the abundance of information – filtering and prioritizing is key.

P1020498

To keep up the momentum

The goal of the partnership is to keep the innovatory spirit of the conference alive and to share ideas and good practices to improve KM and raise awareness for knowledge as a key asset globally. How the K4D Partnership will distinguish itself from other partnership organizations like the Km4Dev group or Knowledge for Development without Borders remains to be seen. At the conference, most participants asserted their dedication to the cause by signing the partnership declaration but no decisions for concrete action were taken.

blabla (Large)

Recommendations

The JIU’s recommendations for the UN can be generalized for any organization. Apart from introducing KM strategies and policies including measures for implementation at all levels, one of the most striking items recommends embedding KM skills and knowledge-sharing abilities in staff performance appraisal systems, job descriptions and organizational core competences.

The Agenda K4D’s recommendations align with JIU’s for the most part. They stress the importance of experimenting with new technology and sharing knowledge and good practices generously.

Zef Mazi, IAEA: “Knowledge is the only thing that as we share it, we have more of it.”

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Further information and related Stories

Agenda Knowledge for Development
Knowledge Management in the United Nations System (by JIU)
Knowledge Management Austria (KMA)
KM4Dev Community

Effective Presentation

April 13, 2017 | Natalie Frei | Methods & Tools, SDC Experiences |

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Rating: 4.0 out of 5

P1020069 In the last Lunch & Learn, Yvonne Vogel talked – and sang – tips on how to overcome inner constraints and become a better presenter. Key to any successful presentation is an audience-centered approach, which many people struggle with. However, there are some simple exercises to make it easier.

By Natalie Frei, SDC

You have studied your PowerPoint presentation for hours and know the accompanying phrases by heart. To be completely fail-proof, you brought numbered notes to carry like a shield. (more…)

Dare to draw! Use simple drawings to communicate, engage and energize groups

March 09, 2017 | Blog Admin | Let's Talk Visual, Methods & Tools |

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Rating: 4.2 out of 5

Sarah mugshot 2Caro Van Leeuwen recently posted an inspiring video about how she started using drawings during her internship at SDC, encouraging others to try it too. We did! At a recent Lunch & Learn event, we experimented with simple drawings of people, things and concepts. But what can we do with these drawings? And how can we go further?

By Sarah Clark (more…)

How your story tells you how it wants to be told

February 15, 2017 | Blog Admin | Let's Talk Visual |

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Rating: 4.6 out of 5

Beat Rüdt

Irritated by the title of this post? You shouldn’t be. During the “Lunch & Learn” events and the multimedia and video workshops we learned, that there are a lot of good stories at SDC that are worth to be told and that can be told in many ways.

By Beat Rüdt, MAZ

(more…)

Being the facilitator – a visual reflection

February 08, 2017 | Blog Admin | SDC Experiences |

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Rating: 4.5 out of 5

Jany pictureNadiaThis blog post draws a colorful picture of what it means to be the facilitator. A facilitator has many roles to play before, during and after a workshop or learning event. But what are these roles? And how do we as facilitators see ourselves? During a Lunch & Learn event a group of facilitators reflected these questions in a visual way and uncovered a series of interesting metaphors. 

By Jany Barraut and Nadia von Holzen (more…)

Let’s Draw

February 01, 2017 | Blog Admin | Let's Talk Visual |

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Rating: 4.5 out of 5

Caro van LeeuwenWhen I started my internship at SDC I’d never have thought that drawing would become so important in my work. Sometimes you just don’t find material to visualize what you want to say. This makes me grab my pencil and draw – and it adds a new twist to the presentation! You say you don’t have the talent to draw? Try and exercise and you will see: it is not that difficult. This video is meant to encourage you to discover your drawing skills, too! 

Caro Van Leeuwen, SDC (more…)

Make good use of internal competencies

January 03, 2017 | Leonie Pock | Methods & Tools |

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Rating: 4.5 out of 5

Valerie RossiSince 2010 SDC has developed a new approach for evaluating country strategies through a pilot process. Country evaluations support the definition of new cooperation strategies strategically and stimulate learning. The central pillar of this new approach is the promotion of the exchange and the sharing of knowledge within our institution and among an evaluation team led by an external consultant. What is, therefore, the major difference between country strategy evaluations and other external evaluations? SDC staff is involved in the evaluation team, acts as an evaluator but with an inside knowledge of the institutional issues and debates. A capitalization process of eight country strategy evaluations was undertaken in 2016. Different feedback and opinions of the involved people (peers, consultants, colleagues from the field and from HQ) are presented in the illustrations below.

By Valérie Rossi, SDC (more…)

Questions Shape Our Stories

December 12, 2016 | Blog Admin | Let's Talk Visual |

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Rating: 4.3 out of 5

Darcy Alexandra NadiaThe story circle is a crucial first step in making digital stories. Sharing story ideas in the circle helps clarify what the stories are really about. It is an intense group process of joint reflection and inquiry that is meaningful for everyone involved. Mid November, the SDC Learning & Networking Team organized its 4th Digital Storytelling workshop in Bern. In this workshop, “Pivotal Stories in Intercultural Contexts,” the story circle was once again the starting point for a dynamic process of reflection and dialogue. This process continues throughout the entire workshop as storytellers edit, re-write, read aloud, and polish their scripts to completion. 

By Darcy Alexandra, Inquiry Media and Nadia von Holzen, Learning Moments

(more…)

Communicating innovative ideas with video

December 01, 2016 | Leonie Pock | Let's Talk Visual, Methods & Tools |

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Rating: 4.5 out of 5

OLYMPUS DIGITAL CAMERA

The play button is the most compelling call to action on the web” says Michael Litt, CEO and co-founder of Vidyard, a platform hosting business video content for distribution to websites and social channels. Not very surprising quote considering his position, you may say. But the success of the company reflects also the importance of video not only in marketing but also in other forms of communication. In this blog post, we want to have a closer look at the benefits of video in communication and introduce Lightbulb – a new format for sharing new and innovative learning experiences of SDC collaborators, units and networks. By Leonie Pock

(more…)

Value-creation stories for monitoring the value of networks

November 01, 2016 | Leonie Pock | Methods & Tools |

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Rating: 4.0 out of 5

Beverly Wenger-TraynerIn SDC learning is taking place in the networks – learning about approaches, about experiences and about good practices. The networks meet regularly in f2f-events in order to engage in this learning. But does it have an effect? What is the outcome of these events? By Beverly Wenger-Trayner, co-author of the Value Creation Framework

 

 

(more…)

The secret behind interactive webinars that energize and inspire

July 20, 2016 | Blog-Admin1 | Learning Elsewhere, Methods & Tools, SDC Experiences |

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Rating: 4.8 out of 5

NadiaAre you planning to organize webinars? Then do what the Learning & Networking team did: We learned a great deal by observing how others designed their webinars. The webinar series on storytelling organized by Nicole Bittel from the Swiss Distance University of Applied Sciences were interactive and energizing. The secret: Focus on one topic, make it conversational and build in many interactive moments.

By Nadia von Holzen, SDC

(more…)

11½ ideas when to use a digital story

July 13, 2016 | Blog-Admin1 | Change Stories, Methods & Tools |

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Rating: 4.5 out of 5

ECC PCL VONNA

We made stories. Making stories is great learning. This we know, this we experienced. Using stories is the next step. In knowledge communication there are many options to integrate digital stories into sharing and learning processes.  In this blog post we collected 11 ½ ideas for you how to use your story or stories created by your colleagues.

Carmen Eckert, Leonie Pock and Nadia von Holzen, SDC (more…)

Place, people, and the author’s voice: Three key ingredients for storytelling

June 09, 2016 | Blog-Admin1 | Change Stories, Let's Talk Visual, SDC Experiences |

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Rating: 4.7 out of 5

NadiaSoyolmaa, a great storyteller herself, supported three colleagues from the SDC Cooperation Office in Mongolia to create their very first story. These three short stories demonstrate important key ingredients of making stories: People, place and the author’s voice.

Nadia von Holzen, SDC

(more…)

Dare to facilitate

May 25, 2016 | Blog-Admin1 | Change Stories, Let's Talk Visual, Methods & Tools |

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Rating: 4.4 out of 5

Nadia

Facilitation is (also) a question of confidence, of daring to “stand there” and to be the facilitator. But first facilitation is a question of good preparation and of getting the 3 Ps clear: purpose, people and process. The key task of a facilitator is helping the organisers to clarify the purpose of the workshop, to understand people’s needs and questions, and to design a good process that is interactive, relevant and meaningful. 

Nadia von Holzen, SDC 

(more…)

Physical Design of Space to Support Learning

May 18, 2016 | Leonie Pock | Methods & Tools |

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Rating: 4.3 out of 5

Polona SirnikJana Repanšek_smallLearning being in the center of our work, we are constantly thinking of innovative ways to   bring it to the next level. Based on our substantial study of theories of learning and change, we about a year ago decided to devote our attention to the question of how physical design of the environment supports learning. We have teamed up with an architect to help us translate our understanding of learning into the physical design of our lobby that became an important part of our learning space.

By Polona Sirnik and Jana Repanšek, Center of Excellence in Finance (CEF)

(more…)

What does it need to pick up a story and to share it?

May 11, 2016 | Blog-Admin1 | Change Stories, Let's Talk Visual |

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Rating: 4.5 out of 5

NadiaIn a work related context sharing stories happens spontaneously during coffee breaks. But what about more formal settings? Picking up a story during a meeting feels different; we hesitate, think twice, we don’t remember the stories and in the end the story disappears: we share our opinion and make statements. So what does it need to pick up a story? There are two essential conditions for storytelling: first, the belief that stories are valuable and can make a difference; and secondly the opportunity to remember and to share a story.

Nadia von Holzen, SDC

(more…)

Kanban – an amazing technique to get a grip on your work

April 26, 2016 | Leonie Pock | Methods & Tools |

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Rating: 4.7 out of 5

nadjaschnetzler_1321302641_63Kanban is a Japanese word which signifies «visual signal». In the industry, for instance in car production kanbans are used to singnalize important information in the workflow: When do I need to reorder materials, for instance. The idea of kanban has spread to other industries in the last 15 years. Two pioneers of kanban in knowledge work are David Anderson and Jim Benson. They started using kanban to optimize the flow of work for individuals, teams or whole organisations. If you are interested in their work, you can read «Personal Kanban» by Jim Benson and Tonianne de Maria Barry or «Kanban – successful evolutionary change for your organisaton» by David Anderson. Using kanban for your own individual work is fairly straightforward and easy. What is demanding is to keep using it and evolving with it. 

By Nadja Schnetzler

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Are you preparing social reporting for your next face-to-face meeting? Here are 6 points to remember

March 09, 2016 | Leonie Pock | Methods & Tools, SDC Networks |

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Rating: 4.6 out of 5

Nadia von HolzenThe idea behind social reporting during a learning event is not only to jointly produce a report and reach out to a wider audience. The beauty of social reporting is that it adds an additional layer of reflection to the workshop conversation. This blog post gives some tips how to include participants and how to make the task of the social reporting team doable and meaningful. The most important of the 6 tips is: Prepare what you can prepare and be flexible at the workshop.

Nadia von Holzen, SDC

(more…)

Joint Learning on Pastoralism – a process of experience capitalization among SDC Programme Officers

March 03, 2016 | Leonie Pock | Methods & Tools, SDC Experiences |

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Rating: 4.3 out of 5

Manuel Flury SDC Programme Officers of West Africa and the Horn of Africa engaged in a joint learning process on pastoralism. In a series of meetings they collected, synthesized and exchanged experiences in eight key topics of this area. Manuel Flury and Charlotte Nager take a step back and reflect about the added value and the limitations of such an experience capitalization process.

By Manuel Flury, SDC, Addis Ababa and Charlotte Nager, SDC, Berne

(more…)

The Story behind the Story

February 24, 2016 | Leonie Pock | Methods & Tools |

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Rating: 4.6 out of 5

_I0A2470 (Large)Behind each story there is another story. Our stories are connected. So is the story about the Mongolian herders connected with Udval, a young leader supporting herder communities in Western Mongolia. Udval uses participatory video to give the herders voice and to support their sharing and learning. Soyolmaa Dolgor, communication specialist working for SDC Mongolia, travelled with Udval to Tsetseg soum, Khovd province to document her meeting with the herders’ community.

Soyolmaa Dolgor, SDC Mongolia

(more…)

Playing the Cupid’s Role: Creating Connections for Collaboration

February 18, 2016 | Leonie Pock | SDC Experiences, SDC Networks |

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Rating: 4.3 out of 5

Alfonso Team LAlfonso Flores is a networker. He definitely has a networked mindset when he has the idea to connect his Latin America team with the Learning & Networking team based in Switzerland. After having participated in the digital storytelling workshop organized by the Learning & Networking team, his aim is to bring not only the idea of short digital stories back to his colleagues, he also wants to connect them with the Swiss team. To do so he asks the Learning & Networking team members to explain their services in short video statements. And what he shares back to the Swiss team is this blog post.

 Alfonso Flores Bermúdez, SDC Nicaragua (more…)

The power to share, learn and cooperate in networks – el poder de trabajar en red

February 03, 2016 | Blog-Admin1 | SDC Experiences, SDC Networks |

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Rating: 4.5 out of 5

MariCarmen AlarconIn 2008 Maria del Carmen Alarcón Lizón started working as communication specialist with the SDC Cooperation Office in Bolivia. Over these years the communication approach within SDC Latin America has evolved from diffusion of information to a more integrative and participatory approach putting communication in the service of programmes and projects. An essential factor in this shift to communication for development (C4D) was sharing and learning among the communication practioners in SDC, for example in the communication network Redcolatina. A manual named “Comunicación para el Desarrollo – Una guía práctica” is the tangible result of this cooperation. 

Maria del Carmen Alarcón Lizón, SDC Bolivia (more…)

Reality check of knowledge sharing and networking in a project team

January 28, 2016 | Blog-Admin1 | Learning Elsewhere |

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Rating: 4.8 out of 5

Carsten Schulz

The end of an assignment offers a great opportunity for reflection.  Carsten Schulz shares some of his “take away points” as Team Leader with Georgian experts in a market systems development project. He underlines the importance of creating, using and sharing knowledge in a project context. “Knowledge is like a garden: if it’s not cultivated, it cannot be harvested.” A sharing and learning culture needs to be cultivated and cared for by the leader and requires action and engagement of all team members.

Carsten Schulz, currently working for GIZ in Armenia (more…)

Going digital – a new experience of sharing your story

January 20, 2016 | Blog-Admin1 | Change Stories, Let's Talk Visual, SDC Experiences |

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Rating: 4.6 out of 5

Thinley ChenzomThinley Chenzom, Social Events Manager at the Swiss Cooperation Office in Bhutan, gained a new experience by creating digital stories. She inspired her team to create digital stories for the annual report. This idea resulted into several 3’ stories.

Thinley Chenzom, SDC Bhutan (more…)